Privacy Policy

1. Introduction

Welcome to PeerProz ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service marketplace platform.

By using PeerProz, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number, and postal address
• Profile information, including photos and professional credentials
• Payment information (processed securely through third-party payment processors)
• Service listings, bookings, and transaction history
• Communications with other users through our platform
• Reviews, ratings, and feedback

2.2 Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks, search queries)
• Location data (if you enable location services)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Facilitate communication between service providers and customers
• Send administrative information, updates, and marketing communications
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues and fraudulent activity
• Personalize your experience and show relevant content
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Other Users

Your profile information, service listings, and reviews are visible to other users of the platform as necessary to facilitate transactions.

4.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analytics, email delivery, and hosting services.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect the rights, property, or safety of PeerProz, our users, or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We use industry-standard encryption, secure socket layer (SSL) technology, and regularly update our security practices. We also limit access to personal information to employees, contractors, and agents who need to know that information to process it for us.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@peerproz.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device until deleted or expired) to provide and improve our services.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to facilities located outside your jurisdiction.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@peerproz.com
• Support: Visit our Help Center